Refund policy

RETURN & REFUND POLICY – QUARTELLE

At Quartelle, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

Due to the intimate nature of our products (bras and undergarments), we only accept returns under the following conditions:

  • Items must be unused, unworn, unwashed, and in their original condition.

  • All tags, packaging, and hygiene seals must remain intact.

  • Returns must be requested within 7 days of receiving your order.

We reserve the right to reject any return that does not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund:

  • Items that have been worn, washed, or altered

  • Items without original tags or packaging

  • Sale or clearance items (unless defective)

  • Gift cards

3. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos/videos of the issue

We will review and offer a replacement or full refund if the claim is valid.

4. Return Process

To initiate a return:

  1. Contact our support team at: support@quartelle.com

  2. Provide your order number and reason for return

  3. Wait for return approval and instructions

Returns sent without prior approval will not be accepted.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost returns.

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Shipping fees are non-refundable

7. Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return the item (if eligible) and place a new order.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider (processing times may vary)

If you still need help, contact us at support@quartelle.com

9. Contact Us

For any questions regarding returns or refunds, please reach out:

📧 Email: support@quartelle.com

Thank you for shopping with Quartelle 💖