SHIPPING POLICY – QUARTELLE

At Quartelle, we aim to provide fast, reliable, and transparent shipping for all orders.

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1. Shipping Rates

• Standard Shipping Fee: $5.99 per order

• Free Shipping: Available on all orders over $50.00

Shipping fees will be calculated and displayed at checkout.

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2. Processing Time

• Orders are processed within 1–2 business days

• Orders are not processed or shipped on weekends or holidays

Once your order is processed, it will be shipped promptly.

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3. Shipping & Delivery Time

• Estimated delivery time: 3–5 business days (after shipment)

• Delivery times may vary depending on your location and carrier conditions

Please note that unexpected delays (weather, carrier issues, customs, etc.) may occur and are outside of our control.

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4. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email

• You can use this tracking number to monitor your shipment status

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5. Incorrect Address

Please ensure your shipping address is correct at checkout.

• We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers

• If you notice an error, contact us immediately at support@quartelle.com

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6. Lost or Stolen Packages

Quartelle is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If you experience an issue, we recommend contacting the shipping carrier directly. However, we will do our best to assist you where possible.

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7. Delays

While we strive to meet all delivery estimates, Quartelle is not liable for delays caused by:

• Shipping carriers

• Customs clearance (if applicable)

• Natural events or unforeseen circumstances

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8. Contact Us

If you have any questions regarding shipping, please contact us:

📧 Email: support@quartelle.com

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Thank you for shopping with Quartelle 💖